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legal stuff

WCED complies with and strictly adheres to the Modern Slavery Act 2015

shipping and returns

 

Our delivery options offer an express next day delivery service to the UK Mainland and a 2/5 day delivery service to all other regions in the UK.

COVID 19 - SHIPPING DISRUPTION:

Our deliveries are subject to change. This is altering daily as our couriers are reacting to the impact of Covid-19. 

Currently we are offering next delivery with the cut-off for last orders at 2pm. However, these may be subject to delays. You will be advised of any changes to your delivery time via text or email.  

Please note our couriers are practicing social distancing.

Free Delivery is available for all orders above £200.00 to the UK mainland.

BANK HOLIDAY MONDAYS:  Unfortunately we cannot provide deliveries on Bank Holiday Monday/Easter Monday/Good Friday. Orders placed before 11am on the Friday will be delivered on the following Tuesday. Orders placed after 11am on Friday – Monday will be dispatched on Tuesday for delivery on Wednesday.

Pallet Deliveries: Some orders may need to be delivered on a pallet in which case we will contact you on the phone or email contact provided to ensure the delivery option is suitable. This may incur additional shipping costs.

Returns

We hope that you are happy with your products but there may be times when you need to return your purchases and we want to make that as easy as possible. Please do not return anything before contacting our Customer Service team.

If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.

Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return.

UNWANTED ITEMS:

If you change your mind regarding your order, our Customer Service Team within 14 days of receipt and arrange return of the items for a refund. All goods must be returned unused and in the original packaging. The cost of returning the goods will be borne by you. Whilst the goods are in transit responsibility will be with you until they reach our office. Loss or damage of the goods whilst in transit shall be borne by you. Once we have received the good in an unused condition following the above guidelines we will issue a full refund for the value of the goods.  When sending goods back to us please ensure they are packaged safely and securely and you keep a proof of purchase and where possible a tracking number.

DAMAGED & FAULTY GOODS

 

All damages on receipt of the parcel must be reported to the Customer Service Team by phone or email within 48hours and you will have 30 days to exercise your rights. Please contact us if you have received a damaged or faulty goods. We will offer a replacement or a refund as long as this is reported within the 48 hours. We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement.

privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at sales@atomtek.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@wced.co.uk.

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